PRIVACY POLICY

 

Last Updated: December 15, 2025

 

INTRODUCTION

 

Welcome to The Vent Room ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a safe experience in our voice chat support group platform.

 

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

 

INFORMATION WE COLLECT

 

Personal Information

• Usernames: You may choose to provide a username for your sessions. This is optional and you can remain anonymous.

• Device Identifiers: We collect a unique device identifier (not tied to your personal identity) for moderation and safety purposes.

 

Voice Data

• Microphone Audio: We process your voice audio in real-time to enable voice chat functionality.

• Audio is NOT recorded or stored. Your voice data is transmitted temporarily during active sessions and is not saved.

 

Technical Information

• Device Information: We collect device model, operating system version, and device identifiers for technical support and moderation.

• Usage Data: We track which rooms you join, session duration, and participation patterns for improving the service.

 

Moderation Data

• Safety Actions: If moderation actions are taken (mute, kick, ban), we store anonymized records to maintain platform safety.

• Device Fingerprints: We use cryptographic device fingerprints to prevent abuse and maintain a safe environment.

 

HOW WE USE YOUR INFORMATION

 

We use the information we collect to:

 

1. Provide Voice Chat Services: Enable real-time voice communication in support groups

2. Ensure Safety: Monitor and moderate content to prevent abuse and harassment

3. Improve the App: Analyze usage patterns to enhance user experience

4. Support Users: Provide technical support and respond to user inquiries

5. Prevent Abuse: Use device fingerprints to identify and restrict problematic users

 

THIRD-PARTY SERVICES

 

We use the following third-party services:

 

Agora RTC Engine

• Purpose: Provides real-time voice communication infrastructure

• Data: Audio streams (not stored)

• Privacy Policy: https://www.agora.io/en/privacy-policy/

 

Firebase / Google Cloud

• Purpose: Backend services for room management and data storage

• Data: Room listings, moderation logs, user preferences

• Privacy Policy: https://policies.google.com/privacy

 

No Analytics Services

We do NOT use analytics services like Google Analytics or Facebook Analytics that track your behavior across websites.

 

DATA STORAGE AND RETENTION

 

• Voice Data: Not stored. Audio is processed in real-time only.

• Session Data: Automatically deleted when you leave a room.

• Moderation Logs: Retained for up to 90 days for safety purposes.

• Device Identifiers: Retained indefinitely for abuse prevention.

 

YOUR RIGHTS

 

You have the right to:

 

1. Access: Request a copy of the data we have about you

2. Deletion: Request deletion of your data (contact us below)

3. Correction: Request correction of inaccurate information

4. Opt-Out: Stop using the app at any time (data will be retained per our retention policy)

 

CHILDREN'S PRIVACY

 

Our app is not intended for users under the age of 13. We do not knowingly collect information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

 

DATA SECURITY

 

We implement appropriate technical and organizational measures to protect your information:

 

• Encryption of data in transit (HTTPS/TLS)

• Secure authentication

• Regular security audits

• Limited access to personal data

 

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

 

INTERNATIONAL USERS

 

If you are accessing our app from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

 

CHANGES TO THIS PRIVACY POLICY

 

We may update this Privacy Policy from time to time. We will notify you of any changes by:

 

• Posting the new Privacy Policy on this page

• Updating the "Last Updated" date

• Notifying you in the app (for significant changes)

 

CONTACT US

 

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at support@theventroom.app

 

​theventroom18@gmail.com

 

DISCLOSURE TO LAW ENFORCEMENT

 

We may disclose your information to law enforcement agencies if required by law or in response to valid legal requests, such as subpoenas or court orders.

 

NO SALE OF DATA

 

We do NOT sell your personal information to third parties. We do NOT rent or trade your information with marketing companies.

 

DELETED ACCOUNTS

 

If you request account deletion, we will delete your personal information within 30 days, except where we are required to retain it for legal or safety purposes.

 

IMPORTANT DISCLAIMER

 

The Vent Room is a peer support platform, not a replacement for professional mental health care. We are not licensed mental health professionals and cannot provide medical advice or crisis intervention.

 

If you are experiencing a mental health emergency, please contact:

 

• National Suicide Prevention Lifeline: 988

• Crisis Text Line: Text HOME to 741741

• Emergency Services: 911

 

HOW TO EXERCISE YOUR RIGHTS

 

To exercise any of your rights under this Privacy Policy, please contact us at theventroom18@gmail.com with:

 

We will respond to your request within 30 days.

 

Effective Date: December 15, 2025